Modern Slavery Statement

Illustration of an ethical supply chain and human rights commitmentWe are committed to conducting our operations with integrity, dignity, and respect for human rights. This Modern Slavery Statement sets out the steps taken to prevent modern slavery, human trafficking, forced labour, and exploitative working practices across our organisation and supply chain. Our zero-tolerance policy applies to every level of activity, from recruitment and procurement to delivery and service execution. We believe that ethical conduct is not optional; it is a core responsibility that informs our decision-making and our relationships with workers, suppliers, and partners.

Modern slavery can take many forms, including debt bondage, coercion, child labour, and restrictions on freedom of movement. To address these risks, we have established internal controls designed to identify, prevent, and respond to potential issues. This statement reflects our ongoing commitment to responsible business conduct and our expectation that all those associated with us share the same values. The principles outlined here form part of our broader modern slavery statement framework and are embedded in operational procedures.

We expect all employees, contractors, and suppliers to comply with applicable labour laws, respect workers’ rights, and maintain transparent employment practices. Any indication of abuse or exploitation is treated seriously and investigated promptly. Where concerns arise, corrective action may include suspension of the relationship, remediation requirements, or termination of engagement. By maintaining a firm and consistent approach, we reinforce the importance of ethical standards throughout our organisation.

Risk Assessment and Supplier Oversight

Supplier audit process showing compliance reviewA key element of our modern slavery statement is the evaluation of risk within our supply chain. We conduct due diligence before entering into new supplier relationships and continue to monitor existing arrangements through periodic reviews. Higher-risk suppliers, sectors, or regions receive increased scrutiny, including document checks, labour practice assessments, and review of subcontracting arrangements. Our procurement teams are trained to recognise warning signs such as unusual recruitment fees, withheld identity documents, or inconsistent worker records.

We also require suppliers to confirm that they do not use forced, bonded, or trafficked labour and that they provide safe working conditions. These requirements are supported by contractual clauses that allow us to request information, inspect records, and take remedial action when necessary. If a supplier fails to meet our expectations, we may place the relationship under review while seeking evidence of improvement. In this way, our zero-tolerance policy is translated into practical controls.

Worker rights monitoring and risk assessment illustrationSupplier audits are an essential part of our oversight programme. These audits may be announced or unannounced, depending on the risk profile and the nature of the concern. Auditors assess worker treatment, wages, hours, recruitment methods, grievance mechanisms, and health and safety conditions. The findings are documented, and action plans are agreed where gaps are identified. Repeated failure to address serious concerns may result in disengagement.

Reporting Channels and Response

We recognise that workers must be able to raise concerns safely. For that reason, we provide reporting channels that allow suspected cases of modern slavery, coercion, or unethical conduct to be reported without fear of retaliation. Reports may be made internally through management lines, compliance teams, or designated grievance processes. We also encourage the prompt reporting of concerns relating to recruitment practices, wage withholding, document retention, or unsafe conditions. Every report is reviewed carefully and handled with discretion.

Our response process is designed to protect individuals and to ensure that allegations are investigated fairly. Where a concern is substantiated, we work to remove the risk to affected workers and, where appropriate, coordinate with relevant stakeholders to support remediation. We do not permit retaliation against anyone who raises a concern in good faith. This commitment is central to the credibility of our modern slavery controls and supports a culture of openness and accountability.

Awareness training is provided to teams involved in recruitment, procurement, and supplier management so that they can identify indicators of exploitation and understand how to escalate concerns. Training materials are reviewed periodically to ensure they reflect current risks and evolving best practice. In addition, leaders are expected to reinforce ethical expectations and to ensure that policies are implemented consistently across business activities.

Governance, Review, and Continuous Improvement

Annual review and governance oversight imageryWe recognise that combating modern slavery requires continual attention. Accordingly, this statement and the controls it describes are subject to annual review. The review considers changes in legislation, business structure, supply chain risk, audit outcomes, training uptake, and reported concerns. Findings from the review are used to refine our approach, strengthen safeguards, and improve the effectiveness of our response mechanisms. The annual review also ensures that our modern slavery statement remains relevant and practical.

In the coming year, we will continue to enhance due diligence, expand supplier engagement, and improve visibility across higher-risk areas. We will also maintain a strong focus on remediation where issues are identified, recognising that meaningful change often requires collaboration and sustained effort. Our aim is not only to comply with legal requirements but to help prevent exploitation wherever our business influence extends.

Modern slavery prevention and accountability conceptThis statement is approved as a reflection of our commitment to ethical business conduct and respect for human rights. Through our zero-tolerance policy, supplier audits, reporting channels, and annual review, we seek to uphold the highest standards and contribute to the eradication of modern slavery in all its forms. We will continue to monitor progress and adapt our practices to meet this responsibility with diligence and integrity.

Dulwich Carpet Cleaners

Modern Slavery Statement outlining zero-tolerance policy, supplier audits, reporting channels, and annual review to prevent exploitation across operations and supply chains.

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What Our Customers Say

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4.9 (10)

The whole experience felt smooth and professional, starting with the initial call from the booking team and continuing until the staff left. I felt totally at ease. After the deep clean, my home was spotless, carpets were sparkling clean, and they smelled so fresh.

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C

Could not be happier. The technician was efficient, well-mannered, and clearly a professional.

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B

My cleaner is always courteous and shows great dependability--prompt and diligent every visit.

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A

Really appreciated the helpful and efficient service the team provided. The cleaners' efforts made a huge difference--everything looks great. Immediate responses to my questions and a fair price. Couldn't ask for more.

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Z

Really pleased with the value. Especially blown away by the removal of stains and spots I figured were impossible.

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C

Service delivery was pristine from start to finish. Their communication was clear, and the cleaning was carried out to the highest standards.

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S

DulwichCarpetCleaners did an outstanding job! My home is cleaner than ever, and they left the bathrooms sparkling. I'll definitely be booking them for all my future cleaning needs!

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Consistent and high-quality cleaning week after week with Carpet Cleaning Services Dulwich. Very reliable service!

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D

Consistent high-quality cleaning from Dulwich Carpet Cleaning. They're flexible, dependable, and make my home shine.

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Wonderful service! Dulwich Carpet Cleaning always makes the whole process so easy and the cleaning results are superb.

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